The following is a copy of the S-20-01 Consumer Letter. Vehicles affected by this bulletin will receive notification by mail to the address the vehicle is registered to. To check your VIN for open bulletins, please click here.
Dear Polaris Owner,
This notice is sent to you in cooperation with the U.S. Consumer Product Safety Commission (CPSC) and in accordance with the requirements of the Motor Vehicle Safety Act. This is to inform you that your vehicle could contain a defect that could affect the safety of a person. Our records show you have purchased an affected vehicle.
The reason for this notice:
Polaris has found the fuel supply hose between the fuel pump and fuel rail assembly on some model year 2015-2020 600cc and 800cc AXYS Trail Performance and Crossover snowmobiles may have been improperly secured during the manufacturing process. An improperly secured fuel supply hose may contact the airbox assembly during vehicle operation. Prolonged contact of the hose with the airbox may cause a fuel leak, which may result in a fire.
What you should do:
Contact your authorized Polaris Dealer to schedule an appointment to have the inspection, and repair if required, be performed. Do not attempt repairs yourself. Repairs must be done only by an authorized Polaris Dealer. The inspection procedure should take approximately 18 minutes and if repair is required, approximately less than an hour to complete. When making contact with your dealer, discuss parts
availability, their schedule and how long they will need to keep your vehicle.
DO NOT OPERATE YOUR SNOWMOBILE UNTIL THIS SAFETY RECALL HAS BEEN COMPLETED BY YOUR DEALER.
What your dealership will do:
To address this concern, Polaris has authorized your dealer to inspect the fuel supply hose and replace, if necessary, on all affected snowmobiles. This work will be performed by your dealer at no cost to you.
This notice was mailed to you according to our most current registration information. If you no longer own this vehicle, or if some of the contact information in this notice is incorrect, please contact your dealer to complete a transfer of ownership. Federal law requires that any vehicle lessor receiving this notice must forward a copy of this notice to the lessee within 10 days.
If you need assistance contacting or locating a Polaris Dealer, or if you have questions your Polaris Dealer is not able to address, contact our Polaris Owner Connections Department at 1-800-POLARIS (765-2747) or visit the Polaris Help Center.
We apologize for this inconvenience and assure you that we are committed to customer satisfaction and providing world-class products for riders to enjoy.
For the latest updates to this safety recall, or to check if your vehicle is part of another safety recall, click here.